spec_version: v1
kind: knowledge_base
name: customer-support-faq
description: Frequently asked questions for customer support including shipping, returns, payments, and account management

documents:
  - path: customer-support-faq.txt

vector_index:
  embeddings_model_name: ibm/slate-125m-english-rtrvr-v2
  chunk_size: 500
  chunk_overlap: 50
  extraction_strategy: standard

conversational_search_tool:
  generation:
    prompt_instruction: "Answer customer questions about shipping, returns, payments, and account management based on the FAQ document. Provide clear and concise answers."
    max_docs_passed_to_llm: 10
    generated_response_length: Moderate
    idk_message: "I don't have information about that in our FAQ. Please contact our customer support team for assistance."
  confidence_thresholds:
    retrieval_confidence_threshold: Low
    response_confidence_threshold: Low
  query_rewrite:
    enabled: true
  citations:
    citations_shown: -1